As a hotelier, knowing what guests appreciate and highlighting those aspects in your reviews can boost your online rating, increase bookings and foster loyalty. Analyzing positive reviews is essential to understanding what guests love about your property, but it’s also important to identify and understand the emotional context behind their praise.
This is especially true when a guest highlights a particular employee, as these glowing recommendations are a major driving force for high satisfaction ratings and five-star reviews. The best hotels focus on exceeding expectations and creating a memorable experience for guests, with staff playing a significant role in this effort.
The calculations behind hotel rankings can be complicated, but the goal is the same: to showcase your property as a top choice for travelers looking for the ideal accommodation. A star (or diamond or pearl) rating, for example, is the best indication of a hotel’s overall quality.
A hotel’s ranking is based on a combination of factors, including professional inspectors’ facility evaluations and anonymous service evaluations of four-and five-star candidates; this data is combined with information from guest feedback, candid photos and social media sites. These rankings are then compiled into the Hotel and Travel Index (HTI), overseen by HTI editors.
With a large presence in Asia, Agoda is a valuable partner for hotels seeking to reach budget-conscious travellers who are influenced by review scores and comparison pricing. It’s also a great option for hotels who want to attract global travelers as its verified guest reviews are reliable, even if the site doesn’t offer direct booking options.
One of the top luxury hotels in New York, The Ritz-Carlton New York offers business travellers a highly convenient location, spacious rooms and suites, concierge services, an impressive list of dining experiences and much more. The property’s staff goes above and beyond to make sure that guests have a stress-free and memorable stay, and this emphasis on service is reflected in the high level of customer satisfaction it receives.
In the heart of Manhattan, this luxury boutique hotel offers a unique stay that blends modern amenities with a vintage feel. Its one-of-a-kind rooms feature bespoke design, colorful palettes and artistic touches that stand out from the surrounding hotels. Whether guests are in one of the opulent king suites or a cozy queen, they’ll enjoy unique perks like complimentary cocktail service at turndown or lightweight robes to roam the room in while sipping on their coffee.
A sleek new addition to Manhattan’s trendy West Village neighborhood, this boutique hotel opened in 2023 to acclaim, with many comparing it to a stylish urban oasis. Rooms here are spacious and include a separate living area, oversized bathrooms with luxe shower products, a minibar stocked with wine and snacks and cozy beds. Its sleek restaurants and bar are also popular with locals and visitors alike.
